Support for the next location
In TimbukTech’s published customer testimonial video, a bank customer describes calling the team when planning to open another location. The customer explains that TimbukTech handles the technology so the bank can concentrate on its own work.
“They take care of all the technology for us.”
Bank customer in TimbukTech’s published testimonial video
This account is a useful starting point for a conversation about your own plans: which locations are involved, what needs to be ready and how the work will be coordinated. It is a customer’s experience, not a promise of a particular result for another institution.
The banking passage begins at approximately 2:17. The full video also features customers from other industries. The recording was published with TimbukTech’s original site media in 2023; no new performance figures or customer endorsement have been added.
Read the video transcript
Automatically transcribed from the published customer video; minor transcription errors may remain.
0:00 We were looking for a company that can actually make our operations perform seamlessly.
0:06 Say a digital x-ray wouldn't work and we had a patient in the chair.
0:11 We needed to rely on somebody to, you know, get us back up and going again soon.
0:18 Technology moves so quickly and we know finance, we don't know IT.
0:23 So the problems were just it's constant.
0:26 If you're not standing up on IT constantly then you're going to get behind and then it's
0:30 going to be expensive.
0:31 We had a lot of downtime.
0:33 It seemed like every other day someone's computer wouldn't work.
0:36 If you don't understand your server, your network, your memory, you know, this is on
0:41 the cloud, that's not on the cloud.
0:43 It's overwhelming.
0:44 A lot of IT people really speak their own lingo and so it's hard to connect with somebody
0:50 who doesn't speak that lingo.
0:52 As a business owner I shouldn't be spending my time focused on the frustrations of the
0:57 technology in our company, right?
0:59 That's not what I signed up for.
1:01 So after so many times of being down and frustrated with other companies, we decided
1:07 to give TimbukTech a call and they came in, they did an evaluation of our company, gave
1:14 us a proposal, very professional and we ended up giving them a shot.
1:19 I was worried that they were too small of a company to handle our operations and what
1:25 I found was their size of company is better suited for our size of company.
1:31 In fact, we switched from a larger company to TimbukTech and we've got a lot more personal
1:36 care, personal touch, better responses and it's like they actually care.
1:42 Oh my goodness, it's so easy to work with TimbukTech.
1:45 They can kind of lower themselves to speak our language.
1:49 What impressed me the most about TimbukTech is when I do have a problem, it gets fixed.
1:54 Ten times they'll know that our server went down in the night, if there was a storm they
1:57 know it before we know it the next morning so they can have it up and running.
2:02 I can focus on our growth and the things that I should be focused on and just know that Timbuk
2:07 Tech's there to take care of everything else.
2:09 There is very little downtime.
2:11 I could spend time building buildings and not worrying about computers and problems.
2:17 It gives us the freedom to say, okay, we're going to move and we're going to move quick,
2:21 we're going to open up a location and in that scenario we call TimbukTech and say,
2:25 here's what we're going to do.
2:26 They take care of all the technology for us and that gives us the ability to focus on
2:30 what we do and that's to be a bank.
2:32 If you're considering working with TimbukTech, I would certainly give him a try.
2:36 We did it and it worked out great for us.
2:39 From the service we get, the quality that we get, the employee interface, it's all wonderful
2:44 so I would highly recommend TimbukTech.
Planning a branch or technology change?
Tell us where the work is needed, what your existing team and providers handle, and the timing you have in mind. We can discuss the responsibilities and scope before a plan is proposed.